Is it time to part ways with a client? It can be a tough thing as a consultant or contractor, especially if you care deeply about your clients. But it’s something you’ll experience eventually, so it’s important to prepare early. When you’ve got a system in place for offboarding a client, it makes the whole […]

Our summers are incredibly short here in Maine, so we take every opportunity to visit the local ice cream stand and head to the rocky coast to see the views. We have our favorite haunts, and there’s one thing they all share — a whole list of options to choose from!  First you start with […]

In the online business space, there are quite a few… shall we say conflated terms? We see people talk about “making 6 figures” but they mean they hit six figures in revenue, not profit.  So many people talk about their favorite project management tools when really they’re talking about their CRMs or onboarding processes. (HoneyBook […]

You want to grow your business, so what’s the first step?  You might think that outsourcing is the key to scaling. It’s what most coaches and “online biz guides” say to do. Countless articles, podcasts, and blogs will tell you the key is hiring a VA, working with a marketing agency, or buying more ad […]

I recently returned from a family vacation, and I was pleasantly surprised and horrified by the number of emails asking me to provide feedback about my trip.  There were surveys for everything. From Disney. From the Universal Orlando hotel that I stayed at. From the escape room I visited. Almost every company I interacted with […]

The great thing about small businesses is that… well, they’re small. We can react to changes in our market, our audience, and even our own lives much faster than some of the larger companies out there.  Of course, because we can be agile, it also means there are a lot of moving pieces. Because things […]

Technology is incredibly helpful when trying to scale your business and create a memorable customer experience. But it’s not infallible. There are plenty of ways that tech goes wrong — and I’ve seen many a slip-up in my days.  After working in operations for over a decade and owning a business that helps business owners […]

Feeling stuck in your business? There are a million reasons why you could be having a hard time moving forward, but I’m going to be a little blunt with you today, friend. Have you ever thought that the problem could be you?  Realizing you’re the bottleneck in your business doesn’t feel good, but it’s a […]

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You’re working hard on your business, day in and day out. You’re doing everything possible to nurture it to the level of growth. You’re doing all the things coaches and experts have said to do. You’re wearing all the hats and putting in all the hours. Still, you can help but feel something is off. […]