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operations & Strategy

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See how customer experience affects every aspect of your business, and how to start building a stronger one for your customers.

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General Business

Making Great Customer Experience a Standard in Your Business

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Key performance indicators (KPIs) can help you determine the success of your business. Find out which KPIs you should use (and how).

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General Business

What are KPIs & How Should You Use Them?

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When I mention working from home to someone who has always done the traditional 9-to-5, they immediately picture sleeping in every day, skipping out to the beach, having a spotless house, and/or never leaving their pajamas. The flexibility of working from home sounds like nirvana — especially to introverts who crave solitary confinement during the workday — but successfully doing […]

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General Business

My 5 Secrets to Staying Sane (While Working From Home)

Discover the real reason why you feel so overwhelmed in your business with my free workbook.

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