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operations & Strategy

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You might know by now that I’m a strategic partner and online business manager. (And if you didn’t know that — Hi! 👋 I’m Nicole, a strategic partner and OBM.) But what does that actually mean? And how can you decide whether hiring an OBM would help your business?  I find it’s most easily explained […]

Operations

What Does an OBM Do… Actually?

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As an online business manager, one of the things I do is help my clients figure out which tools and resources to incorporate into their workflows. There’s an endless number of options out there to help you handle every aspect of your business. But they’re not all the same, especially when it comes to features […]

Operations

ActiveCampaign Features That I Use Daily as an OBM

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Does your business have a “parking lot” for ideas? If not, you might want to consider building one. The name’s a little funny, but a business idea parking lot is exactly what it sounds like. It’s a place where you can temporarily “park” ideas that you want to come back to later. A parking lot […]

Operations

How to Create & Use a Business Parking Lot

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In the online business space, there are quite a few… shall we say conflated terms? We see people talk about “making 6 figures” but they mean they hit six figures in revenue, not profit.  So many people talk about their favorite project management tools when really they’re talking about their CRMs or onboarding processes. (HoneyBook […]

Operations

Operations Management Isn’t Task Management

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You want to grow your business, so what’s the first step?  You might think that outsourcing is the key to scaling. It’s what most coaches and “online biz guides” say to do. Countless articles, podcasts, and blogs will tell you the key is hiring a VA, working with a marketing agency, or buying more ad […]

Operations

When Outsourcing Isn’t Getting You Where You Want to Go

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Technology is incredibly helpful when trying to scale your business and create a memorable customer experience. But it’s not infallible. There are plenty of ways that tech goes wrong — and I’ve seen many a slip-up in my days.  After working in operations for over a decade and owning a business that helps business owners […]

Operations

10+ Ways to Test Your Tech Before a Launch

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You’re ready for help and you need it fast. You should just be able to find a qualified candidate and bring them on board in a few days, right? … no. There’s no such thing as a “unicorn” when it comes to hiring. Making the decision to grow your team and your business is exciting, […]

Operations

5 Mistakes You’re Making During New Hire Onboarding

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When I worked in corporate America, I dreaded receiving yet another meeting invitation (especially the ones that were right smack in the middle of lunchtime—how rude!). It wasn’t because I can be an introvert, though that didn’t help. Mostly, my annoyance came because the meetings often lacked structure, had no obvious purpose, didn’t contribute to […]

Operations

7 Ways to Host More Effective Team Meetings for Your Business

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Disclaimer: The below article might contain affiliate links. That means if you click on an identified link* and subscribe to the product or service, I might receive a commission for the referral. Quality and integrity are cornerstones for me, though, so you can rest assured that I’d never recommend anything I don’t use and love […]

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Operations

What an Operations Expert Wishes You Knew About Launches

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Disclaimer: The below article might contain affiliate links. That means if you click on an identified link* and subscribe to the product or service, I might receive a commission for the referral. Quality and integrity are cornerstones for me, though, so you can rest assured that I’d never recommend anything I don’t use and love […]

Operations

3 Steps to Help You Execute on Your Next Big Idea

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