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operations & Strategy

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See how customer experience affects every aspect of your business, and how to start building a stronger one for your customers.

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General Business

Making Great Customer Experience a Standard in Your Business

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You’re growing your business, clients or sales are coming in, you’ve got a growing list of Instagram followers and you are getting requests to go on podcasts or speak at someone’s summit. Things are going great… right? You may not know this, but all of those things I just listed are actually called “metrics.” Measurements […]

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Vanity Metrics You Probably Think Matter (But Don’t)

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Key performance indicators (KPIs) can help you determine the success of your business. Find out which KPIs you should use (and how).

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General Business

What are KPIs & How Should You Use Them?

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