operations expertise & business management

nicole boucher

fractional coo for online businesses

Here to build the operational infrastructure behind the business you're growing into

You’ve got big goals for your business, but you’re just not sure how to get there. Your mind is brimming with new ideas to serve your clients and grow your customer base, but all your time goes into putting out fires and trying to stay on track of all the things.

You know your goals are within reach — you just need someone who can see the whole board and build the systems to get you there. That's where I come in as your fractional COO.

With me as your strategic partner and COO, I’ll be by your side to help you bring your big business ideas to life. You can refine your offers, streamline your marketing, boost revenue, and finally feel confident about reaching your goals for your business.

work with me

As a COO, I know just how well having this support and strategy can help your business grow.

“I want more revenue.”

“I have big ideas but can’t seem to get them out there.”

“There’s so much happening, I’m not sure where to focus.”

“I have a team but they’re always looking to me for direction… I just want to have the ideas!”

Feeling stuck? Revenue stagnant? Not sure what to do next?

Signs you’re ready to hire a fractional coo

Here are just a handful of reasons why people say they want to work with me:

What actually happens when you have a COO on your team?

What does a fractional coo actually do?

let's work together

The answer depends on you and what you need.

dedicated to giving you the personalized support and direction you need to meet your goals for your business. That’s why I start every partnership by talking about your big-picture ideas and goals. I also like to discuss challenges — which parts of your business feel inefficient or overwhelming.

If you have questions about developing new products, scaling your business, hiring employees or contractors, setting your prices, marketing, or automation, we’ll discuss those as well.

Once we’ve identified the goals that are most important to you, we’ll get to work. As your COO, I’ll create a roadmap with specific steps to follow at each stage.

And don’t worry — I’m not just giving you a to-do list and telling you to do everything on your own. I’m also happy to help with implementation, project management, team communications, client relations, and strategy execution. Plus, I can design comprehensive systems that will streamline your day-to-day, improve your client experience, and give you more of your time back.

I’m your strategic partner,

stage 1

In-depth deep-dive into your business

stage 2

Ideation and sorting through priorities

stage 3

Roadmap creation: It’s time to take action!

stage 4

Supporting you, your team & your big ideas

what's the investment?

i'm not trying to be coy, but it depends.

Fractional COO engagements are scoped to your business, not packaged. The work I do for a business at $250k looks different than one at $1.5M, and the investment reflects that.

Most clients start with a discovery call so we can figure out the right level of involvement before we talk numbers.

If you want a general sense of investment before we talk, reach out and I'll give you a straight answer.

inquire now

Pamela Krista, host of The Moms Who Podcast Show, contacted me because she wanted to move her online community to a new platform.

During our discovery call, she explained that she was using a disjointed mix of several platforms (Slack, ThriveCartLearn, ConvertKit, and handwritten notes) to manage her online community.

She wanted to consolidate everything into Circle to improve her workflow and give her followers a better experience. Oh, and she really wanted the migration to be done in a few weeks so she could relaunch the community on her birthday!

The Challenge

This project was deceptively simple—after all, how hard could it be to move the existing community members and content to a new platform? But in truth, this seemingly trivial project was an opportunity.

It was the chance to implement a system that would save time internally and give the brand a fresh, more professional feel for existing members and visitors alike.

So instead of just opening up a Circle account and moving everything other, I sat down with Pamela Krista to talk strategy. Together, we came up with several ways to make the most of this opportunity.

MY STRATEGY

back

We started by discussing pricing strategies for this subscription-based online community. I helped her develop monthly and yearly tiers and define the inclusions and pricing for each tier.

Next, I created a step-by-step plan for her to follow as she launched this new community to her audience. I outlined the email sequence and provided topics for each message, including details for potential launch bonuses.

Finally, I worked with Pamela Krista to connect her sales platform with her email platform. This set the stage for better conversion rates and less hands-on management.

The Execution

back

In just three weeks — in time for her birthday relaunch — Pamela Krista had a new, streamlined online community inside Circle. She also has better processes, a complete launch plan, and guidelines for updating her systems as the program grows over time.

The results

back

from idea to launched membership — in three weeks

what a one-off project looks like in practice

The right amount of expertise and support can make all the difference for your business.

From short, one-off projects — like updating an online community or launching a new offer — to long-term business strategy and management, I can guide you through each step.

Want to learn more about how I can help you on a project or retainer basis? Have questions about what COO support would look like for your business?

See What a Difference a fractional coo Can Make in Your Business

book a call now